Effective Date: May 14, 2026     |     Website:www.hvacphiladelphiapro.com

At HVAC Philadelphia Pro, we back every service we provide with a genuine commitment to quality. Our guarantee exists because we believe Philadelphia homeowners and businesses deserve HVAC, plumbing, electrical, and generator services they can count on — the first time and every time.

1. Workmanship Guarantee

Every service performed by our licensed technicians is covered under our workmanship guarantee. If any aspect of our work fails to meet the agreed-upon scope or quality standards, we will return to correct it at no additional cost to you.

  • Duration: 1 year from the date of completed service for all repair, installation, and maintenance work.
  • Scope: Applies to all Furnace Installation, Furnace Maintenance, Furnace Repair, Boiler Installation, Boiler Maintenance, Boiler Repair, Heat Pump Installation, Heat Pump Maintenance, Heat Pump Repair, AC Installation, AC Maintenance, AC Repair, AC Heat Pump Installation, AC Heat Pump Maintenance, AC Heat Pump Repair, Emergency HVAC Services, Air Cleaner Services, Air Purification System, UV Light Air Purifier, Whole Home Humidifier, Duct Cleaning, Dryer Vent Cleaning, Indoor Air Quality Services, Thermostat Installation, Thermostat Repair, Thermostat Replacement, Commercial HVAC Services, Residential HVAC Services, Emergency AC Repair, Emergency Furnace Repair, HVAC Maintenance Plans, HVAC Tune-Up Services, HVAC Inspection Services, Central Air Conditioning Services, Heating System Services, Cooling System Services, Ventilation Services, Smart Thermostat Installation, Mini Split Installation, Mini Split Repair, Mini Split Maintenance, Ductwork Installation, Ductwork Repair, Air Handler Services, Compressor Repair, Refrigerant Leak Repair, Seasonal HVAC Maintenance, Energy Efficient HVAC Upgrades, HVAC Replacement Services, HVAC System Installation, HVAC System Repair, HVAC System Maintenance services.
  • Response Time: We will schedule a return visit within 2 business days of your complaint.
  • No Additional Charge: Correction of any workmanship defect is performed free of charge within the guarantee period.

2. Parts & Equipment Guarantee

All parts and equipment installed by our technicians are backed by manufacturer warranties, which we help you register and utilize.

  • Manufacturer Warranty: Varies by brand — typically 1 to 10 years. Documentation provided at installation.
  • OEM & Branded Parts: Covered under the respective manufacturer’s warranty terms.
  • Third-Party Parts: Minimum 90-day parts guarantee backed by HVAC Philadelphia Pro.
  • New System Installations: Full manufacturer warranty plus our 1-year installation workmanship guarantee.

3. Satisfaction Guarantee

Your satisfaction is our top priority. If you are not satisfied with any service, contact us within 30 days of the service date.

  • Contact us within 30 days of service completion.
  • A senior technician will assess the issue within 2 business days.
  • Where the issue relates to our workmanship or parts, we will remedy it at no additional charge.
  • We do not consider a job complete until you are satisfied.

4. True 24/7 Emergency Service Guarantee

Philadelphia’s extreme heat demands around-the-clock support. Our emergency service guarantee ensures:

  • Technician dispatch within 2 hours for emergency HVAC, plumbing, or electrical calls in the greater Philadelphia area.
  • Upfront pricing provided before any work begins — you will always know the cost first.
  • Every technician dispatched is licensed, insured, and background-checked.
  • No emergency surcharge applied without your prior consent.

5. Transparent Pricing Guarantee

  • Free, no-obligation estimates for all installation and replacement work.
  • Upfront written quotes before any repair work begins.
  • No hidden fees, trip charges, or after-hours markups without advance notice.
  • Price-lock: the quoted price is the price you pay, barring unforeseen complications communicated to you in advance.

6. Exclusions

This guarantee does not apply to:

  • Damage resulting from misuse, neglect, unauthorized modifications, or third-party tampering after our service.
  • Normal wear and tear on aging systems or components.
  • Failure to follow recommended maintenance schedules.
  • Damage caused by flooding, fire, storm events, or other acts of God.
  • Issues arising from pre-existing conditions not disclosed or visible at the time of service.
  • Work performed by other contractors after our service visit.

7. How to Make a Guarantee Claim

  • Email us on info@hvacphiladelphiapro.com within the guarantee period.
  • Provide your name, service address, invoice number, and description of the issue.
  • A technician will be scheduled to evaluate and resolve the matter at no charge where covered.

Contact Us

If you have any questions about this policy, please contact HVAC Philadelphia Pro directly:

  • Email: info@hvacphiladelphiapro.com
  • Address: Red Lion Rd, Philadelphia, PA 19020, United States
  • Website: www.hvacphiladelphiapro.com