Effective Date: May 14, 2026 | Website:www.hvacphiladelphiapro.com
HVAC Philadelphia Pro (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes what we collect, why we collect it, how we use and share it, and your rights as a customer or website visitor.
1. Information We Collect
a. Information You Provide Directly
- Full name, service address, billing address, phone number, and email address when booking or inquiring about service.
- Payment details — processed securely by our payment processor. We do not store full credit card numbers.
- Service history, equipment details, and notes from prior service visits.
- Communications submitted through our contact form, email, or phone.
b. Information Collected Automatically
- IP address, browser type, pages visited, and time spent on our website.
- Device and operating system information when browsing on mobile.
- Referring URLs and search terms used to reach our site.
- Cookies and similar tracking technologies — see our Cookie Policy for full details.
2. How We Use Your Information
- To schedule, dispatch, confirm, and follow up on service appointments.
- To process payments and generate invoices.
- To send appointment reminders, technician ETAs, and post-service satisfaction surveys.
- To send seasonal maintenance reminders and promotional offers (you may opt out at any time).
- To improve our website through anonymized analytics.
- To comply with applicable federal, Pennsylvania state, and local laws.
- To detect and prevent fraudulent activity.
3. How We Share Your Information
We do not sell your personal information. We may share your data only in the following circumstances:
- With our technicians and dispatch team to fulfill your service appointment.
- With payment processors for secure transaction handling.
- With analytics and marketing providers in anonymized or aggregated form.
- With permit-issuing authorities (City of Philadelphia) as required for permitted work.
- With law enforcement when required by a lawful request or legal obligation.
4. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal requirements. Service records are generally retained for 7 years in accordance with Pennsylvania business record-keeping requirements.
5. Your Rights
As a Pennsylvania resident, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or outdated information.
- Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Right to Opt-Out of Marketing: Unsubscribe from email or SMS marketing at any time.
- Right to Non-Discrimination: You will not receive reduced service quality for exercising your privacy rights.
6. Data Security
We implement industry-standard security measures including SSL/TLS encryption, access controls, and secure payment processing. In the event of a data breach, we will notify you as required by applicable law.
7. Children’s Privacy
Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
8. Third-Party Links
Our website may contain links to third-party websites including manufacturer sites and financing partners. We are not responsible for their privacy practices and encourage you to review their policies independently.
9. Updates to This Policy
We may revise this Privacy Policy periodically. Material changes will be posted with an updated effective date. Continued use of our services indicates acceptance of the revised policy.
Contact Us
If you have any questions about this policy, please contact HVAC Philadelphia Pro directly:
- Email: info@hvacphiladelphiapro.com
- Address: Red Lion Rd, Philadelphia, PA 19020, United States
- Website: www.hvacphiladelphiapro.com